Extended Service FAQ
We know that navigating extended services can be a bit overwhelming, but we’re here to help! This section is all about answering your questions regarding our extended services—whether you need details about what’s included, how to get started, or anything else.
To make things easier, we encourage you to fill out our inquiry form. Just share your name, email, phone number, and what you’re curious about, and our team will get back to you quickly!
Your satisfaction is super important to us, and we want your experience to be smooth and hassle-free. If you have any other questions that aren’t answered here, don’t hesitate to reach out through the form below. We’re here to support you!
Prior Authorization/Approval from Easycare ensures issue(s) are covered under your extended service agreement. Give National Trailer Source a call first with the issues and allow our Service Department to partner with you when contacting Easycare regarding your claim.
Give National Trailer Source a call first to assist, partner and/or start a claim on your behalf.
Give Easycare a call @ 1-800-538-4181 prior to beginning any repairs or give National Trailer Source a call and we will partner with you to ensure Easycare gets you handled!
VSC Mechanical Breakdown Claims Procedures
• If you have a mechanical breakdown, simply bring your vehicle to your selling dealer’s service department (or if not drivable, call our Roadside Assistance number to have your vehicle towed), and let them know that you have an EasyCare Vehicle Service Contract. Our trained professionals will handle the rest.
• If a mechanical breakdown occurs while you are traveling, you can have your vehicle repaired at any licensed repair facility. Be sure to have them call the claims number (1-800-538-4181) prior to performing any repairs, and have your Service Contract number available when calling. Adjusters are on duty weekdays from 8:00 am until 8:00 pm EST, and Saturdays from 9:00 am until noon EST.
• You will only need to pay for your deductible (where applicable) and for any non-covered repairs. We may request copies of your service records and/or an independent inspection before authorizing repairs.
• Once your vehicle is at the repair facility, the facility must contact EasyCare with an estimate PRIOR to any work beginning on the vehicle.
• Don’t forget to maintain your vehicle per the recommended maintenance schedule of the manufacturer of your vehicle, and keep verifiable receipts for that maintenance per the terms and conditions of your Service Contract as noted in the section titled: “YOUR RESPONSIBILITIES”.
Tire & Wheel Claims Procedures
• If you have tire or wheel damage (due to a covered loss), bring your vehicle to your selling dealer’s service department (or if not drivable, call our Roadside Assistance number to have your vehicle towed), and let them know that you have an EasyCare Tire & Wheel coverage plan; their trained professionals will handle the rest.
• If a tire or wheel damage (due to a covered loss) occurs while you are traveling, you can have your vehicle repaired at any licensed repair facility. Be sure to have them call the claims number (1-800-538-4181) prior to preforming any repairs, and have your service contract number available when calling. Adjusters are on duty weekdays from 8:00 am until 8:00 pm EST, and Saturdays from 9:00 am until noon EST.
• You will only need to pay for your deductible (where applicable) and for any non-covered repairs. The administrator may request copies of your service records or an independent inspection before authorizing repairs.
• Don’t forget to maintain your vehicle per the recommended maintenance schedule of the manufacturer of your vehicle, and keep verifiable receipts for that maintenance per the terms and conditions of your service contract as noted in the section titled: “YOUR RESPONSIBILITIES.”
Roadside Assistance Claims Procedures
• Please call the number listed on your contract. If possible, please have your vehicle identification number and contract number on hand.
• If you need further assistance with Roadside assistance (due to a covered loss) that occurs while you are traveling, you can have your vehicle repaired at/by any licensed repair facility. Be sure to have them call the claims number (1-800-538-4181) prior to preforming any repairs, and have your service contract number available when calling. Adjusters are on duty weekdays from 8:00 am until 8:00 pm EST, and Saturdays from 9:00 am until noon EST.
• Give one of our 9 full-service locations a call for assistance.
• If you are not near a National Trailer Source, Easycare will work with most repair facilities as approved and can help find a repair facility near you!
Information/items such as, pictures, location, timeframe, expectations, priority list and service history will help Easycare navigate your claim and get you back on the road.
• Document and take pictures of claim issues, keep any/all replacement parts, leave call message with Easycare regarding claim item(s)
• Call Easycare during hours of operation immediately during next available hours of operation for claims consideration.
• Covered items vary by contract, always refer to your contract information which is available in your trailer’s documents or give National Trailer Source a call!
• Examples of items that are covered by Easycare, may include but are not limited to: Mechanical Failures, Appliances, electronics etc.
• Excluded items vary by contract, always refer to your contract information which is available in your trailer’s documents or give National Trailer Source a call!
• Examples of items not covered by Easycare, may include but are not limited to: Routine maintenance, wear items such as brake pads/shoes, filters, fluids etc.
• Having items repaired/replaced prior to receiving authorization.
• Items such as, act of God, failure to maintain routine maintenance, failure to contact Easycare regarding claim issues within the required timeframe. Etc.
• Yes, always take photos and keep parts, to expedite claims processing and authorization.
Always refer to your contract information which is available in your trailer’s documents and/or Give National Trailer Source a call!