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Warranty FAQs: Your Questions Answered
We understand that warranties can sometimes be confusing, and we're here to help clarify any questions you may have. Whether you're looking for details about your coverage, how to file a claim, or any other warranty-related inquiries, you’ll find valuable information right here.
To make the process even easier, we invite you to fill out our warranty inquiry form. By providing your name, email address, phone number, and the reason for your inquiry, our team can assist you more efficiently. Your satisfaction is our top priority, and we’re committed to ensuring that your experience with us is seamless.
If you have questions that aren't answered on this page, please don't hesitate to reach out through the form below. We're here to help!
Prior Authorization/Approval from the manufacturer ensures warrantable issues are covered by the manufacturer. Give National Trailer Source a call first with the issues allows our Warranty Department to get to work on your behalf contacting the Manufacture regarding your warranty claim.
Give National Trailer Source a call and we will partner with you and the manufacturer to ensure your warrantable issues get handled!
Give National Trailer Source a call first to assist, partner and/or start a warranty claim on your behalf.
The manufacturer of the units and its individual components are solely responsible for approving, denying, and repairing warrantable issues. The retail owner is responsible for items as noted in the manufacturer’s limited warranty terms.
Always refer to your manufacturer’s limited warranty information which is available in your trailer’s documents and owner’s manual or Give National Trailer Source a call!
Limited warranties vary by manufacturer. Always refer to your manufacturer’s limited warranty information which is available in your trailer’s documents and owner’s manual or give National Trailer Source a call!
Information/items such as pictures, location, timeframe, expectations, priority list, and service history.
At National Trailer Source, we offer 9 full-service locations that are ready to service your unit. Just give us a call! If on the road or not near one of our locations, National Trailer Source and the manufacturer can assist with getting you into an authorized repair facility near you.
Per the manufacturer’s limited warranty, the owner of the unit is solely responsible for any/all transportation of their trailer for any warrantable repairs.
Covered items vary by manufacturer. Always refer to your manufacturer’s limited warranty information which is available in your trailer’s documents and owner’s manual or give National Trailer Source a call! Examples of items that are covered by the manufacturer’s limited warranty include, but are not limited to: Appliances, workmanship, electronics, etc.
Coverage and excluded items vary by manufacturer. Always refer to your manufacturer’s limited warranty information which is available in your trailer’s documents and owner’s manual or give National Trailer Source a call!
Examples of items not covered by the manufacturer’s limited warranty include, but are not limited to: Routine maintenance, wear items such as brake pads/shoes, filters, fluids, etc.
Items such as having your issues fixed without getting prior authorization, acts of God, failure to maintain routine maintenance, failure to contact the manufacturer regarding warrantable issues within the required timeframe, etc.
Coverage time periods vary greatly by manufacturer and component. Refer to your manufacturer’s limited warranty information which is available in your trailer’s documents and owner’s manual or give National Trailer Source a call!
While some manufacturers allow the transfer of warranty, always refer to your manufacturer’s limited warranty information which is available in your trailer’s documents and owner’s manual or give National Trailer Source a call!
Always take photos and keep parts. All manufacturers require photos for warranty authorization.